Customer Success Manager
About the job
The Customer Success Manager at PRAN is vital for linking our clients with our cutting-edge digital solutions. This role is tasked with managing the delivery of projects like corporate websites, e-commerce, web design, web development, and branding while also nurturing client relationships. It requires a mix of project management, strategic insight, and relationship-building skills to meet client needs with customized solutions that propel their business forward. The Customer Success Manager will work closely with the Design, Development, and Sales team and report directly to our CEO.
Responsibilities
- Act as the main contact for clients, ensuring productive relationships are maintained
- Oversee project delivery from start to finish, ensuring timeliness, adherence to scope, and budget management
- Understand and align project plans with client business objectives
- Establish and monitor project KPIs, reporting on progress and adjusting strategies as needed
- Stay updated on digital technology trends to enhance PRAN’s offerings
- Lead and collaborate with teams to ensure project success
- Promote continuous learning and adaptation to new challenges
Requirements
- Ideally 3+ years of experience in Customer Success
- Experience within a Regional/Global book of business
- Experience working with clients and team members from multiple countries and across multiple time zones
- Fluency in English is required. Swedish and Greek language skills are considered a plus
- Master’s degree in Marketing, Business Administration, or related field
- Strong communication, analytical, and problem-solving skills with a thorough understanding of digital platforms
- Proactive, detail-oriented, and capable of managing multiple priorities
- Familiarity with project management tools such as ClickUp, Asana, or similar platforms will be highly appreciated
Qualifications
- Proven Account or Project Management expertise in the digital services sector
- Portfolio demonstrating successful digital project delivery
- Knowledge of digital technologies, tools, and practices
- Skill in data analysis and performance metrics
- Leadership ability with a focus on team collaboration and performance
- You have experience working in a remote team
- You have experience working at a high-growth start-up or scale-up
What We Offer
- Competitive compensation package, including a performance bonus
- Flexible working hours with options for remote or hybrid work in Athens, London, and Stockholm
- An inclusive, transparent culture emphasizing integrity, trust, and respect
- A friendly, casual, and fun digital workspace
- Opportunities to grow with the company and shape its future direction
- Growth potential within an entrepreneurial team
- Continuous training and development programs, along with mentoring opportunities
- A comprehensive perks program for all employees
Who We Are
PRAN, a Boutique Digital Agency, creates digital experiences and products with a focus on quality and functionality. The team values collaborative creation with customers and emphasizes detailed, high-quality solutions. The agency fosters an innovative and successful digital service and product design environment. Its mission is to deliver outstanding digital services globally, building trust-based relationships and transparent communication. PRAN’s inclusive culture values integrity and respect among employees. Embracing a hub-based work model, PRAN has hubs worldwide, enhancing creativity, collaboration, and connection, moving away from traditional office spaces.
For more details, you can visit our About Us and Career page.
